Gardeners East Bedfont Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners East Bedfont provides gardening and related services to customers. By making a booking, accepting a quotation, or allowing our gardeners access to your property, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation who requests and receives the services from Gardeners East Bedfont.

Company means Gardeners East Bedfont, the gardening service provider.

Services means any gardening, garden maintenance, clearance, landscaping preparation, or related work carried out by or on behalf of the Company.

Property means the outdoor space, garden, or land at which the Services are to be performed.

Agreement means the contract formed between the Customer and the Company, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, including but not limited to lawn care, hedge trimming, pruning, planting, weeding, garden tidy-ups, seasonal maintenance, soft landscaping preparation, and garden waste handling, subject to applicable regulations.

The exact scope of the Services will be set out in the quotation, booking confirmation, or other written communication between the Customer and the Company. Any additional work requested by the Customer that falls outside the agreed scope may incur extra charges, which will be confirmed by the Company before the additional work is undertaken where reasonably practicable.

3. Booking Process

All Services must be booked in advance. A booking may be made by the Customer through the Company’s accepted booking channels, as notified from time to time.

The Company will provide the Customer with confirmation of the booking and, where appropriate, a quotation or estimated cost for the Services. The Agreement between the Customer and the Company is formed when the Customer accepts the quotation or confirms the booking, whether verbally or in writing, and the Company confirms acceptance.

The Customer is responsible for ensuring that all information provided when making a booking is accurate and complete, including the Property address, access details, description of the work required, and any special instructions or restrictions. The Company is not responsible for delays, additional costs, or inability to complete the Services arising from incorrect or incomplete information supplied by the Customer.

4. Quotations and Pricing

Any quotation provided by the Company is based on the information supplied by the Customer and any site inspection undertaken by the Company. Quotations may be given as fixed-price quotations or as estimates based on anticipated time and materials.

Where the Company provides an estimate, the final price may vary if the actual work required differs from that originally envisaged, for example where the condition of the garden, access, or waste volume is significantly different to that described by the Customer. The Company will inform the Customer as soon as reasonably possible if it becomes apparent that the cost will exceed the estimate.

Unless expressly stated otherwise, all prices are exclusive of any applicable taxes and charges for removal and disposal of garden waste.

5. Access and Customer Obligations

The Customer must ensure that the Company and its gardeners have safe and reasonable access to the Property at the agreed times, including access to any relevant outdoor areas, gates, and outbuildings needed for the work.

The Customer must ensure that pets, children, and other persons are kept away from the working area while Services are being carried out, and that any valuables or fragile items are removed or adequately protected.

The Customer must notify the Company in advance of any known hazards at the Property, such as unstable ground, hidden cables, irrigation systems, ponds, or potentially dangerous plants or structures. The Company reserves the right to suspend or alter the Services if health and safety concerns arise.

If the Company is unable to carry out the Services due to lack of access, unsafe conditions, or other issues within the Customer’s control, the Company may charge a call-out fee or cancellation charge in accordance with these Terms and Conditions.

6. Payments and Invoicing

The Customer agrees to pay the Company the agreed charges for the Services as set out in the quotation, booking confirmation, or subsequent written agreement.

For one-off or short-term jobs, payment is typically due on completion of the Services on the same day, unless otherwise agreed in writing. For ongoing or regular maintenance, the Company may invoice periodically, for example monthly, or in accordance with any agreed schedule.

Payment methods accepted will be notified by the Company. The Customer must pay invoices in full by the due date stated on the invoice. If no due date is specified, payment is due within seven calendar days of the invoice date.

Where payment is not received by the due date, the Company reserves the right to suspend further Services until the outstanding amount is settled and may charge interest on overdue sums at the maximum rate permissible under applicable UK law.

7. Cancellations, Rescheduling, and Missed Appointments

The Customer may cancel or reschedule a booking by giving the Company reasonable advance notice. Unless otherwise agreed, the following will apply:

If the Customer cancels or reschedules an appointment with more than 48 hours notice before the scheduled start time, no cancellation fee will normally be charged.

If the Customer cancels or reschedules with 24 to 48 hours notice, the Company may charge a partial cancellation fee to cover administrative and scheduling costs.

If the Customer cancels with less than 24 hours notice, fails to provide access, or is not present where their presence is required to commence the Services, the Company may charge up to the full quoted amount for the booked visit.

Any specific cancellation terms provided in writing to the Customer shall prevail over the general terms above to the extent of any conflict.

The Company may cancel or reschedule a booking where necessary due to weather conditions, staff availability, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or rescheduling, beyond refunding any prepayments for Services not provided.

8. Garden Waste and Environmental Regulations

The handling and disposal of garden waste is subject to UK environmental and waste regulations. The Company will comply with applicable laws governing the transport and disposal of green waste and other materials arising from the Services.

Unless expressly included in the quotation or booking confirmation, the standard service does not necessarily include removal of garden waste from the Property. The Company may either:

Leave the waste on site in a designated area agreed with the Customer, for example in compost bins, garden bags, or other suitable containers, or

Remove and dispose of waste for an additional charge, which will be specified in advance where reasonably practicable.

The Customer is responsible for complying with any local rules relating to the storage and collection of garden waste at the Property, including the use of council garden waste bins, bags, or collection services.

Where the Company agrees to remove waste, it will take reasonable care to segregate green waste from general rubbish where appropriate. The Company is not obliged to remove household waste, rubble, builders waste, or hazardous materials unless specifically agreed and permitted by law.

9. Use of Equipment and Property Care

The Company will use suitable tools, machinery, and products to carry out the Services. The Company takes reasonable care to avoid damage to lawns, plants, structures, and surfaces but is not liable for normal wear and tear or unavoidable minor damage inherent in gardening activities.

The Customer must notify the Company of any underground cables, pipes, irrigation systems, or other hidden installations that may be affected by digging, edging, or other garden work. The Company is not responsible for damage to installations not disclosed by the Customer where such damage could not reasonably have been foreseen.

10. Quality of Service and Complaints

The Company aims to deliver Services with reasonable skill and care. If the Customer is dissatisfied with any aspect of the work, the Customer must notify the Company as soon as reasonably possible, ideally within 48 hours of completion of the relevant Services.

The Company will review the concern and, where appropriate, may arrange a revisit to inspect the work and, at its discretion, rectify any issues that fall below the promised standard. The Customer’s statutory rights under UK law are not affected.

11. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

Subject to the preceding paragraph, the Company’s total liability to the Customer arising from or in connection with the Services and the Agreement, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

The Company shall not be liable for any indirect, consequential, or economic losses, including loss of enjoyment, loss of profit, loss of opportunity, or damage caused by delays or inability to attend due to events beyond its reasonable control, such as severe weather, traffic disruption, or equipment failure.

The Customer is responsible for ensuring that any plants, lawns, or features installed or maintained by the Company are properly cared for after completion of the visit, including adequate watering and protection from extreme weather. The Company cannot guarantee the long-term performance or survival of plants, turf, or lawns once they are under the Customer’s control and subject to environmental conditions and subsequent care.

12. Health and Safety

The Company follows applicable health and safety regulations and seeks to minimise risks while carrying out the Services. The Customer agrees not to interfere with the Company’s equipment or working methods and to comply with any reasonable instructions given by the gardeners on site to maintain safety.

If the Company considers that the conditions at the Property pose an unacceptable risk to health or safety, it may suspend or cancel the Services without liability, other than refunding any prepayments for work not carried out.

13. Privacy and Personal Data

The Company may collect and process personal data about the Customer for the purpose of managing bookings, providing Services, issuing invoices, and handling enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell the Customer’s personal data to third parties. Any sharing of data with third parties will be limited to what is necessary for providing the Services, complying with legal obligations, or managing the Company’s business operations, such as accounting and payment processing.

14. Changes to These Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings made after the date of publication of the updated terms.

Where materially significant changes are made that affect ongoing regular service arrangements, the Company will notify the Customer, and the revised terms will apply from the next scheduled visit or from a date otherwise agreed between the parties.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including disputes relating to the existence, validity, or termination of the Agreement.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Customer and the Company. No person other than a party to the Agreement shall have any rights to enforce any of its terms.